Tuesday October 20 2015

Why Coworking Should Adopt the Ethos of the Hospitality Industry

Why Coworking Should Adopt the Ethos of the Hospitality Industry

Customer satisfaction is a given when it comes to the hospitality industry – a person expects to have a positive experience in any hotel, restaurant, conference centre or entertainment venue they visit.
It’s the same in business, excellent customer service goes a long way but mostly there isn’t the same dedication as you would find in the hospitality trade. Until now.
WorkPlace is a new coworking office space taking the sector to the next level – combining both the business world and hospitality world to offer a unique working environment.
Coworking is on the rise with more and more businesses changing the way they work, and employees looking for more flexibility to achieve that work life balance. There are a number of coworking spaces already available around the UK but WorkPlace believes it’s the next generation.
Opened in Manchester this week (19 October), the company is the brainchild of three entrepreneurs and business partners, Jane Schofield, Louise Pollard and Adrian Stevenson who have worked in the hotel industry for more than 30 years.
They have taken their wealth of knowledge, expertise and experience to create an executive coworking environment, offering a new culture of first-class business facilities.
Louise Pollard, sales director at WorkPlace, said: “With our background we do tend to come at business from a customer service angle, so the team were really surprised that this industry hasn’t taken on the hospitality approach.
“It seemed to be a no-brainer for us and we think we have a concept that is going to catch on.
“If you look at the way hotels have changed in the last 30 years, they are almost unrecognisable today. It used to be very much a bed, TV and bathroom but now it is a lifestyle choice and the experience is key to the enjoyment - with great customer support, stylish décor, amenities in rooms such as power showers, digital TV sound systems etc.
Jane continues: “Every good hotel is trying to make there offering more enticing and more memorable than it was the day before.
“It’s similar to what we are trying to achieve with WorkPlace – taking coworking to a new level and offer a service not currently available in the UK.”
The idea for WorkPlace actually came from the team’s own experience of trying to find temporary office space in Manchester. They wanted a small office but with no definite timescale in mind they really needed their contract to be flexible.
Jane said: “The process was so complicated, our contract offered no leeway, the décor was basic in so many of the places we viewed and overall the service was just poor.
“We all kept saying we wanted a venue that was designed like one of our hotels, that made us really want to be a part of where we were working and also had on hand people to help and support us.
“So we thought why not do our own coworking space, bringing in the customer service element on a bigger scale and WorkPlace was born.”
Taking over the fourth floor of Churchgate House in the middle of Manchester’s Oxford Street, the team have created a stylish, modern and attractive environment for people to do business in.
Members can sign up on a month-by-month basis and the business model has been created to ensure there are no long-term contracts. There is the option to choose from private self-contained offices, private desks in open spaces, hot-desks or a business lounge and there is also conference and training rooms, reception and other business services available from 8am to 6pm, Monday to Friday.
Jane added: “The beauty about WorkPlace is that it’s a place for everyone who is looking to break routine and wants exclusivity without isolation. Coworking has a reputation for attracting creative industries, but our research has found that businesses of all professions are considering flexible working, therefore we want to provide an all-encompassing office that is attractive to the whole business community.
“WorkPlace has the feel of an inclusive members club, somewhere you want to be, and know that it will enhance your productivity and business success.”
For more information about WorkPlace, please visit www.work-place.co.uk


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