The housing association, which is the largest provider of social housing with homes solely in the North West, will also be investing more than half a million pounds in modernising, upgrading and reconfiguring its existing office to accommodate the new contact centre and the regional hub for Lancashire.
Accrington has been chosen as the location for its regional hub due to its excellent transport links - good bus and train services and close to the motorway network, and its strong, non-transient labour market to recruit from in the town.
Recruitment will start this month with the first cohort of contact centre staff starting their training in August. The new facility will be fully operational by April 2019. It will accommodate 50 contact staff in total, who will handle enquiries for all 35,000 properties in the North West housing more than 87,000 people.
Alastair Cooper, executive director of operations for Onward said: “We wanted to create a single customer contact centre to ensure consistency and quality of service for all our tenants. Customer experience is paramount to our future and a single contact centre allows us to adapt quickly, support the development of colleagues and align with our digital services as they evolve. Accrington offers Onward a scalable, future proof operation which is viable for the long term and brings valuable investment to the town.”
For more information on Onward visit onward.co.uk.
"Accrington offers Onward a scalable, future proof operation which is viable for the long term and brings valuable investment to the town."
Alastair Cooper from Onward Homes
DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.